In the unlikely event you may have a complaint about your treatment with ACA Health Benefits Fund, you are invited to contact us directly to express your concerns.
We also encourage you to read our complaints policy to find out the steps to take to have your complaint heard, and how we deal with it.
If you are unable to reach a satisfactory agreement with us after written communication, you may contact the office of the Private Health Insurance Ombudsman.
The Ombudsman is independent of the health funds and the Government and is able to provide free information and assistance to resolve complaints.
The Ombudsman's office can be contacted:
Toll free: 1800 640 695
or (02) 8235 8777
Mail
Level 7
362 Kent Street
Sydney NSW 2000
Fax (02) 8235 8778.
www.phio.org.au