The Private Health Insurance
Code of Conduct

 The Private Health Insurance Code of Conduct has been developed by the private health insurance industry with the aim of ensuring Funds provide clear information and transparency in relationships with consumers.

 ACA Health actively supports the Code of Conduct, promising that we will:

>> Work towards improving the standards of practice and service in the private health insurance industry;

>> Provide information to you in plain language;

>> Promote better informed decisions about our private health insurance products and services by;

• ensuring that policy documentation is full and complete;
• providing clear explanations of the contents of the policy documentation when asked by you; and
• ensuring that persons providing information on health insurance are appropriately trained.

>> Provide information to you on your rights and obligations under your relationship with ACA Health, including information on the PHI Code of Conduct; and

>> Provide you with easy access to our internal dispute resolution procedures, which will be undertaken in a fair and reasonable manner, and advise your rights to take an issue to an external body such as the Private Health Insurance Ombudsman (PHIO).

To obtain a full copy of the Code, visit: www.privatehealth.com.au/codeofconduct.php